Refund policy

Returns & Refund Policy

Because Alineh is a small independent shop, all sales are final. We do not accept returns or exchanges for change of mind, preference, fit, or unwanted items.

Please review product descriptions, photos, sizing information, colors, and other product details carefully before placing your order. If you have a question before purchasing, contact alineh@alineh.com.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact alineh@alineh.com within 7 days of delivery.

Please include:

Your order number
A description of the issue
Clear photos of the item and packaging

We will review the issue and do our best to make it right. Depending on the circumstances and product availability, an approved resolution may include a replacement or refund.

Please do not send anything back without contacting us first. Unauthorized returns may not be accepted.

Cancellations & Order Changes

If you need to request a cancellation or change to your order, contact us as soon as possible. We will do our best to accommodate your request before the order is processed or shipped, but changes and cancellations cannot be guaranteed.

Approved Refunds

If a refund is approved, it will be issued to your original payment method. Please allow additional time for your bank or card provider to process and post the refund.

Original shipping charges are non-refundable unless the issue resulted from an error on our part or otherwise required by applicable law.