Returns & Refund Policy
Because Alineh is a small independent shop, all sales are final. We do not accept returns or exchanges for change of mind, preference, fit, or unwanted items.
Please review product descriptions, photos, sizing information, colors, and other details carefully before placing your order. If you have a question about an item before purchasing, feel free to contact alineh@alineh.com.
Damaged, Defective or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact alineh@alineh.com within 7 days of delivery.
Please include:
- Your order number
- A description of the issue
- Clear photos of the item and packaging
We'll review the issue and work with you on an appropriate solution, which may include a replacement or refund depending on the circumstances and availability.
Please do not send an item back without contacting us first. Unauthorized returns may not be accepted.
Cancellations & Order Changes
If you need to cancel or change an order, contact alineh@alineh.com as soon as possible.
We'll do our best to help if your order has not yet been processed or shipped, but cancellations and changes cannot be guaranteed once an order has been placed.
Refunds for Approved Issues
If a refund is approved, it will be issued to your original payment method. Your bank or credit card provider may require additional time to process and post the refund.
Original shipping charges are not refundable unless the refund is related to an error on our part or otherwise required by applicable law.
Questions
Have a question about your order or this policy? Contact alineh@alineh.com before sending anything back.
Nothing in this policy limits any rights you may have under applicable consumer protection laws.